Room Rental Program Associate

Position Purpose: 

The Room Rental Program Associate is responsible for managing, promoting, and coordinating rentals of our multi-purpose event spaces. This role ensures consistent weekly bookings (targeting at least 20 hours per week), provides excellent customer service to renters, organized, and functional environment. The associate will serve as the primary liaison between clients and the organization, handling all logistics from inquiry to post-event follow-up.

Role Qualifications:

Education & Experience

• Degree in Business Administration, Public Piolicy, Nonprofit Management, Economic Development, or related fields.

• Minimum 20 years of senior leadership experience in business operations, project management, regional partnerships, operations, or strategy.

• Demonstrated success leading regional or national multi-stakeholder initiatives.

• Experience managing partnerships, municipal contracts, and capital projects preferred.

Skills & Competencies

• 2+ years experience in event coordination, community engagement, hospitality, or a related role.

• Strong communication and interpersonal skills.

• Organized, detail-oriented, and professional.

• Comfortable with technology: Google Calendar, Excel, and event booking platforms (Peerspace, Eventective, Neighbor).

Responsibilities:

Sales & Booking Management

• Actively promote and market rental spaces to increase utilization.

• Respond to rental inquiries via email, phone, and online platforms.

• Provide tours to prospective clients and maintain strong follow-up communication.

• Maintain an online calendar system and booking database.

• Ensure the facility is rented for at least 20 hours per week, adjusting marketing strategies as needed.

Customer Service & Communication

• Build and maintain strong relationships with recurring clients and community partners.

• Gather and respond to renter feedback to improve the rental experience.

• Maintain a high level of professionalism representing the facility.